Effective Date: April 5, 2026
At AbsoluteFontaineSurvival, we aim to keep our shipping and return process simple, clear, and fair. Please review the following information before placing an order.
1. Order Processing
Orders are typically processed within 1–5 business days, depending on product availability, supplier handling times, and order volume.
Processing times may be longer during:
- High demand periods
- Supplier delays
- Holidays
- Product restocks
- Unexpected shipping disruptions
2. Shipping Times
Estimated delivery times vary depending on product source, warehouse location, destination, and shipping carrier.
Typical delivery estimates:
- Canada & USA: 7–21 business days
- International: 10–30+ business days
Please note that these are estimates only and not guaranteed.
3. Split Shipments
Some orders may arrive in multiple packages if items are shipped from different suppliers or warehouses.
This is normal and does not mean your order is missing items.
4. Tracking
Tracking information may be provided where available.
Please note:
- Tracking numbers may take several days to update
- Some shipping methods have limited tracking visibility
- Updates may be delayed while packages are in transit
5. Shipping Delays
We are not responsible for delays caused by factors outside our control, including:
- Customs processing
- Carrier delays
- Weather conditions
- Incorrect shipping information provided by the customer
- Global shipping disruptions
If your order appears significantly delayed, please contact us and we will do our best to assist.
6. Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
If incorrect or incomplete information is provided, we may not be able to guarantee a replacement or refund once the order has been processed or shipped.
7. Lost, Damaged, or Incorrect Items
If your order arrives:
- damaged,
- defective,
- or incorrect,
please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos (if applicable)
We will review the situation and work toward a reasonable resolution.
8. Returns
Due to the nature of certain products, supplier policies, and hygiene/safety considerations, not all items are eligible for return.
Return eligibility may depend on:
- Product condition
- Product type
- Time since delivery
- Supplier approval
- Whether the item has been used or opened
Please contact us before attempting to return any item. Unauthorized returns may not be accepted.
9. Refunds
Refunds may be issued in situations such as:
- Order not received after a reasonable investigation period
- Item arrives damaged or defective
- Incorrect item received
- Approved return cases
Refunds are generally not provided for:
- Shipping delays within a reasonable timeframe
- Buyer’s remorse
- Minor differences in product appearance or packaging
- Incorrect size expectations where measurements were provided
- Improper use or handling of products
- Incorrect shipping information entered by the customer
Approved refunds will be issued to the original payment method where possible.
10. Order Cancellations
Orders may only be canceled before processing or fulfillment begins.
Once an order has been processed or sent to fulfillment, cancellation may no longer be possible.
11. Outdoor / Utility Product Notice
Products sold on this site are intended for general outdoor, utility, preparedness, and survival-related use.
Customers are responsible for:
- Using products safely
- Understanding and following local laws and regulations
- Exercising proper caution and judgment
Always inspect products before use and handle all gear responsibly.
12. Contact
For questions about your order, shipping issues, or return requests, please contact us through our Contact page and include your order number where possible.